Question 1

How quickly can you fix my track misalignment?

Accepted Answer

In most cases, we can repair track misalignment issues within 1-2 hours of arriving at your home. For standard service calls, we typically offer next-day appointments. If your door is completely stuck or poses a safety hazard, our emergency service can usually respond within 2-4 hours, even on evenings and weekends. The repair itself involves realigning the tracks, tightening hardware, and ensuring smooth operation. We always test the door multiple times before leaving to guarantee proper function.

Question 2

What causes track misalignment in garage doors?

Accepted Answer

Track misalignment can occur for several reasons. The most common causes include: impact damage from a vehicle or object hitting the door or tracks, worn or loose mounting brackets that allow tracks to shift over time, foundation settling that changes the door opening dimensions, temperature fluctuations causing metal expansion and contraction, and worn rollers that don't travel smoothly in the tracks. Regular maintenance helps catch alignment issues early before they cause major problems. Signs of misalignment include squeaking or grinding sounds, the door appearing crooked, difficulty opening or closing, and gaps between the door and frame.

Question 3

Do you offer financing for new wood door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment in your home. We offer several financing options to make your purchase more manageable. Our financing partners provide plans with competitive interest rates, including some promotional 0% APR offers for qualified buyers. Terms typically range from 12 to 60 months depending on your preference and the total project cost. We can discuss financing options during your free consultation and help you find a payment plan that fits your budget. Contact us today to learn more about current financing promotions.

Question 4

What brands of garage doors do you install?

Accepted Answer

We install and service all major garage door brands including Clopay, Amarr, Wayne Dalton, CHI Overhead Doors, Haas Door, and more. We also work with premium specialty manufacturers for custom wood and carriage-style doors. Our technicians are trained on all door types and can recommend the best options for your home's style and your budget.

Question 5

How long does a typical garage door installation take?

Accepted Answer

A standard single garage door installation typically takes 3-4 hours, while a double door may take 4-6 hours. This includes removing the old door, installing the new door and hardware, setting up the opener if included, and programming remotes. Custom or specialty doors may require additional time. We always provide a time estimate during your consultation.

Question 6

Do you provide warranties on your work?

Accepted Answer

Absolutely! We stand behind our work with a comprehensive 2-year warranty on all labor. Additionally, the doors and parts we install come with manufacturer warranties that typically range from 1 year to lifetime depending on the product. We'll explain all warranty coverage before any work begins so you know exactly what's protected.

Question 7

Can you service garage door openers as well as doors?

Accepted Answer

Yes, we service and install all types of garage door openers including chain drive, belt drive, screw drive, and smart/WiFi-enabled models. Whether you need a repair, replacement, or new installation, our technicians can handle it. We carry parts for most major opener brands and can often complete repairs on the first visit.

Question 8

What should I do if my garage door won't open?

Accepted Answer

First, check if the opener is receiving power and that the remote batteries aren't dead. Try the wall button to rule out remote issues. If the door still won't open, check if it's locked or if the emergency release has been triggered. Look for any obvious obstructions in the tracks. If none of these solve the problem, call us for a diagnosis. Don't attempt to force the door open as this can cause additional damage or injury.

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